Please read these terms and conditions carefully as they contain important information regarding your legal rights, remedies, and obligations in the My Crosby’s Rewards program. 

Void where prohibited by law. This members only loyalty program, is intended for viewing and performance in the United States only and shall only be construed and evaluated according to United States law. 

Welcome to the My Crosby’s Rewards Program, offered to you and sponsored by Reid Stores, LLC. d/b/a Crosby’s (the “Company” or “Crosby’s”). By signing up and participating in the My Crosby’s Rewards Program, you expressly agree to all terms and conditions of the My Crosby’s Rewards Program (MCR). 

The My Crosby’s Rewards Program is available at participating Crosby’s locations within the United States, unless otherwise specified. 

The following general provisions and restrictions apply to the My Crosby’s Rewards Program: 

• The Company expressly reserves the right to discontinue the My Crosby’s Rewards Program at any time at its sole discretion. 

• Only one My Crosby’s Rewards account per person is permitted. 

• You acknowledge that you are at least fifteen (15) years of age or older for employee tier eligibility and sixteen (16) years old for all other account eligibility. 

• MCR membership and benefits cannot be transferred to another person or My Crosby’s Rewards member. 

•  Redeemed rewards are one time use only.  Reward redemptions are not limited unless otherwise excluded. (i.e. one per customer, one per transaction, etc.). 

• Birthday rewards cannot be combined with other My Crosby’s Rewards discounts.
• Birthday reward requires a single transaction after registration to qualify. 

• Fuel discounts cannot be combined with any other type of fuel discounts, except when and only to the extent explicitly stated otherwise. 

• Current program exclusions include: any applicable state/local or federal taxes or fees, cigarettes, tobacco, lottery, financial services (money orders, all gift and prepaid cards, stamps), charitable donations, and milk purchased in the Commonwealth of Pennsylvania. 

• Points are earned at 5 points per gallon on fuel purchases and 10 points per dollar spent on non-fuel purchases in store and online, except where exclusions apply, and as otherwise provided herein. Points awarded are rounded to the nearest dollar or gallon, determined using banker’s rounding (the round half to even method) on the individual transaction and are earned only on eligible merchandise. 

• Points will automatically expire 12 months after they are earned, at the end of the corresponding month. This shall be referred to as the expiration period.  For example, points earned on June 25, 2026 will expire on June 30, 2027 if not redeemed.  All points earned prior to May 1, 2026 will be treated as if they were earned on April 30th, 2026 and will expire on April 30th, 2027 if not redeemed. 

• Point accruals on MCR accounts are treated as First In First Out (FIFO). 

• The expiration period on points starts on the calendar day that they are earned.  

To report issues with your My Crosby’s Rewards account, rewards, or digital application, please call guest services at 1-800-313-7225 between 8am and 5pm EST or email rewards@crosbysstores.com. 

Additional My Crosby’s Rewards Program Terms and Conditions 

Agreement to Terms 

You agree to read these terms and conditions carefully before using the My Crosby’s Rewards program. Participation in the My Crosby’s Rewards program requires full agreement and acceptance of these Terms and Conditions. Enrolling in, participation in or use of the My Crosby’s Rewards program constitutes and signifies your unconditional agreement to be governed, controlled, and bound by these terms and conditions (including any subsequent changes hereto) and the Company’s determinations and resolutions hereunder. If at any time you do not agree with these Terms and Conditions or with other aspects of the My Crosby’s Rewards program, you can un-enroll or deactivate your account by contacting: rewards@crosbysstores.com.  

Right to Change/Modify the My Crosby’s Rewards Program 

The Company reserves the right, in its sole discretion, to change, modify, cancel, terminate, suspend, add and/or remove any portion of these terms and conditions, in whole or in part, and to disqualify a participant in the My Crosby’s Rewards program at any time without further notice. The Company may also impose limits on certain features and services or restrict your access to parts of or the entire My Crosby’s Rewards program without notice or liability. The Company reserves the right, in its sole discretion, to refuse service or cancel your membership in the My Crosby’s Rewards program at any time. Without limiting the foregoing, the Company may change, modify, cancel, terminate, suspend, add, and/or remove the My Crosby’s Rewards program if, in its sole opinion, an incident of any kind occurs to corrupt or impair the administration, integrity, fairness, or intent of the program including, without limitation, unauthorized human intervention or fraud. Notification of any changes, modifications, cancellations, terminations, suspensions, additions, and/or removals to these Terms and Conditions or to the My Crosby’s Rewards program will be posted at https://crosbysstores.com (the “Crosby’s Website”). Your continued participation in or use of the My Crosby’s Rewards program after notice will be considered your agreement to be bound by any such changes. It is your responsibility to regularly check the Crosby’s Website to determine if there have been any changes, modifications, cancellations, terminations, suspensions, additions, and/or removals to/from these Terms and Conditions or to the My Crosby’s Rewards program. 

Determinations under the My Crosby’s Rewards Program 

All questions, issues, controversies, and disputes regarding all matters relating to the My Crosby’s Rewards program shall be determined and resolved by the Company, in its sole discretion, and the Company’s determinations and resolutions in this regard shall be final and binding. The My Crosby’s Rewards program is void where prohibited or restricted by law and subject to all applicable federal, state, local and municipal laws, rules, and regulations. 

Copyright Protection and Use of Company Information 

The My Crosby’s Rewards program is protected by copyright as a collective work and/or compilation, pursuant to U.S. copyright laws, international conventions, and other copyright laws. You may not use the Company’s names, logos, and/or trademarks in any manner without the prior written consent of the Company. 

Indemnification and Release 

By participating in the My Crosby’s Rewards program or receiving a reward thereunder, you hereby agree to indemnify, defend and hold the Company and all its officers, directors, owners, agents, employees, information providers, licensors, and licensees (collectively, the “Indemnified Parties”) harmless from and against any and all losses, liabilities, injuries, damages, and costs (including, without limitation, reasonable attorneys’ fees and court costs) incurred by the Indemnified Parties in connection with, arising out of, or resulting from your breach of these Terms and Conditions. In this regard, you agree to and shall cooperate as fully as reasonably required in the defense of any such claims. The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not in any event settle any matter without the written consent of the Company. Furthermore, by participating in the My Crosby’s Rewards program or receiving a reward thereunder, you hereby release the Indemnified Parties from any losses, liabilities, injuries, damages, and costs (including, without limitation, reasonable attorneys’ fees and court costs) you incur and caused in whole or in part, directly or indirectly, by your participation in the My Crosby’s Rewards program or the acceptance of any reward thereunder. 

No Representations or Warranties 

The My Crosby’s Rewards program, including all content, software, functions, materials and information made available to you or accessed by you, is provided on an “as is,” “where is,” and “where available” basis to the fullest extent permissible by law. The company makes no representations or warranties of any kind whatsoever, whether express or implied, relating to the My Crosby’s Rewards program or the content, materials, information or functions relating thereto. Further, the company disclaims any express or implied warranties including, without limitation, non-infringement, merchantability, or fitness for a particular purpose. The company assumes no responsibility and shall not be liable or responsible for (1) any incorrect or inaccurate information whether caused by participants, printing errors, or any of the equipment, hardware, software, or programming associated or used with the My Crosby’s Rewards program; (2) technical errors, effects, delays, or failures of any kind including, without limitation, malfunctions, interruptions, or disconnections in any communications lines, internet or website access, hardware, software, servers, network, telephone, satellite, computer, or other connection; (3) garbled, misdirected, or jumbled transmissions or traffic congestion; (4) errors of any kind, whether human, technical, mechanical, or electronic; (5) the incorrect or inaccurate capture or entry of other information or the failure to capture any such information; (6) digital or electronic disruptions (e.g. viruses); (7) unauthorized human intervention (e.g. hacking); or (8) any injury or damage which may be caused, directly or indirectly, in whole or in part, from a participant’s participation in the My Crosby’s Rewards program or receipt or use of a reward. 

No Awards of Damages Against the Company 

In no event shall the company be liable for any direct, indirect, punitive, incidental, special, consequential, or other damages arising out of the use of the My Crosby’s Rewards program including, without limitation, lost profits, business interruption, damage to equipment, computer programs or information systems, or the loss of any information or data. You hereby waive all rights to claim damages and all rights to have such damages multiplied or increased. The aggregate maximum liability of the company shall not exceed twenty-five dollars for any damages of any nature including, without limitation, gross negligence, arising in contract, tort or otherwise. 

Entire Agreement and Time Limitation for Action 

These terms and conditions constitute the entire agreement between you and the Company with respect to your use of and participation in the My Crosby’s Rewards program. Any cause of action you may have with respect to your use of the My Crosby’s Rewards program must be commenced within one year after the claim or cause of action arises. If for any reason a court of competent jurisdiction finds any provision of these terms and conditions, or any portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible to affect the intent of these terms and conditions, and the remainder of these terms and conditions shall continue in full force and effect. 

Disputes and Choice of Law 

Except where prohibited, you agree that (1) any and all disputes, claims, and causes of action arising out of or connected with the My Crosby’s Rewards program, any reward awarded thereunder, or these terms and conditions shall be resolved individually, without resort to any form of class action, and exclusively by state or federal courts situated in the State of New York; and (2) you hereby consent to and waive all defenses of forum non conveniens and lack of personal jurisdiction with respect to venue and jurisdiction in the state and federal courts of New York. New York law, without reference to New York’s choice of law rules, shall govern and control the My Crosby’s Rewards program, these terms and conditions, and all aspects related thereto. 

Privacy Statement 

By registering for the My Crosby’s Rewards program, you are electing to receive e-mail offers and promotions related to the program. The Company will not intentionally and/or knowingly release your name to any list service or manufacturer and will take reasonable precautions to keep such information in confidence. Crosby’s Stores’s full privacy policy can be found at https://crosbysstores.com/privacy-policy/. 

Alternative Methods of Enrollment 

Obtain enrollment into MCR without making a purchase (“No Purchase Necessary”) by mailing a 3”x5” card legibly printed with your name, phone number, date of birth, and valid email address to: 

Crosby’s MCR Enrollment: No Purchase Necessary Request 

c/o 100 W. Genesee St. 

Lockport, NY 14095 

An account will be created on your behalf, and an email confirmation will be sent to the valid email address supplied confirming your successful enrollment. 

If you do not have a My Crosby’s Rewards account  you can sign up for free (visit: https://crosbysstores.com/my-crosbys-rewards/).